p65 Privacy Policy

p65 ("we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our online casino platform. We understand that trust is the foundation of a good gaming relationship — and that trust starts with being transparent about how we handle your information.

This Privacy Policy has been prepared in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). It describes our practices regarding the collection, use, storage, disclosure, and protection of personal data in connection with your use of the p65 platform.

By registering for a p65 account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this policy, please discontinue use of the p65 platform.

p65 collects personal data through several channels, including account registration, identity verification, gameplay activity, financial transactions, and customer support interactions. The categories of personal data we collect include:

Identity and Contact Data:

• Full legal name as it appears on a government-issued ID
• Date of birth (for age verification — players must be 21 or older)
• Philippine mobile number and email address
• Residential address (province, city, barangay)
• Government-issued ID details (e.g., PhilSys ID, passport, driver's license, UMID)

Financial Data:

• GCash account number or mobile wallet details
• BPI, BDO, or Metrobank account information (where applicable)
• Deposit and withdrawal transaction history
• Source of funds documentation (where required for compliance)

Technical and Usage Data:

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and game activity logs
• Login timestamps and access history

Communications Data:

• Records of live chat, email, and support ticket interactions
• Feedback, complaints, and survey responses

p65 processes your personal data for the following purposes:

• Account creation and management: To register your p65 account, verify your identity, and maintain your player profile.
• Age and identity verification: To confirm that you meet the 21+ age requirement and to comply with Know Your Customer (KYC) obligations.
• Service delivery: To provide access to games, process deposits and withdrawals, and deliver customer support.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and unauthorized account access.
• Legal and regulatory compliance: To fulfill obligations under Philippine law, including anti-money laundering regulations and PAGCOR requirements.
• Responsible gaming: To monitor gaming patterns and implement responsible gaming tools such as deposit limits and self-exclusion where appropriate.
• Communications: To send account notifications, transaction confirmations, promotional offers (where you have opted in), and important service updates.
• Platform improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the p65 platform.

p65 does not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

p65 processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform our obligations under the Terms & Conditions you agreed to upon registration, including providing access to games and processing financial transactions.
• Legal obligation: Processing is required to comply with applicable Philippine laws and regulations, including anti-money laundering statutes, PAGCOR licensing conditions, and tax reporting requirements.
• Legitimate interests: Processing is necessary for p65's legitimate business interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — such as sending marketing communications or using non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

p65 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification services engaged to confirm your identity and age in compliance with regulatory requirements.
• Game software providers: Licensed game studios and platform providers whose games are accessible through p65, to the extent necessary for game delivery and fairness auditing.
• Regulatory and law enforcement authorities: Government agencies, including the National Privacy Commission, PAGCOR, the Anti-Money Laundering Council (AMLC), and law enforcement bodies, where disclosure is required by law or court order.
• Professional advisors: Legal counsel, auditors, and compliance consultants engaged by p65, subject to strict confidentiality obligations.

p65 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account data: Retained for the duration of your active account relationship with p65, plus a minimum of five (5) years following account closure, in accordance with Philippine anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Identity verification documents: Retained for the period required by applicable KYC and AML regulations, typically five (5) years from the end of the business relationship.
• Customer support records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Technical and usage logs: Retained for up to twelve (12) months, after which they are anonymized or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with p65's data disposal procedures.

p65 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the p65 platform.
• AES-256 encryption for sensitive data stored in our databases, including financial information and identity documents.
• Multi-factor authentication (MFA) options for player accounts to prevent unauthorized access.
• Role-based access controls ensuring that only authorized p65 personnel can access personal data, and only to the extent required for their specific role.
• Regular security audits and penetration testing conducted by independent cybersecurity professionals.
• Incident response procedures to detect, contain, and report data breaches in accordance with NPC notification requirements.

While p65 takes all reasonable precautions to protect your data, no system is completely immune to security risks. In the event of a data breach that is likely to result in harm to affected players, p65 will notify the National Privacy Commission and affected individuals within the timeframes prescribed by law.

p65 uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and support security functions. The types of cookies we use include:

• Strictly necessary cookies: Essential for the platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, game history, and display options to personalize your experience.
• Analytics cookies: Collect anonymized data about how players interact with the p65 platform, helping us identify areas for improvement. This data does not identify you personally.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and unauthorized login attempts.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the p65 platform. p65 does not use third-party advertising cookies or behavioral tracking for marketing purposes without your explicit consent.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by p65:

• Right to be informed: You have the right to know what personal data p65 collects about you and how it is processed — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data p65 holds about you, along with information about how it is being used.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data in your p65 account.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: You have the right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

The p65 platform is strictly intended for individuals who are 21 years of age or older. p65 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, delete the data, and forfeit any associated funds in accordance with our Terms & Conditions and applicable Philippine law.

If you are a parent or guardian and believe that a minor has registered for a p65 account, please contact us immediately at [email protected] so that we can take appropriate action without delay.

p65 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email or a prominent notice on the p65 platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how p65 is protecting your personal data. Your continued use of the platform following the effective date of any revision constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way p65 handles your personal data, please reach out to our Data Protection Officer:

Data Protection Officer — p65
Email: [email protected]

Please include "Data Privacy" in the subject line of your message and provide your registered account username to help us locate your records and respond efficiently. Our team is available 24/7 and we aim to acknowledge all privacy-related inquiries within two (2) business days.

You also have the right to escalate unresolved privacy concerns to the National Privacy Commission of the Philippines, the regulatory body responsible for enforcing the Data Privacy Act of 2012.